The Vault

Shipping & Handling

CURRENT DISPATCH TIME-FRAME IS Approximately 2–3 Business Days

• US customer orders ship from our US fulfilment centre
• All other countries ship from our Australian fulfilment centre
• Once your order has shipped, an email containing your Tracking Number will be sent.

It is important that you follow the tracking of your order.
If your order is held up at Customs or with a local Postal Service you will need to contact them to arrange clearance and/or delivery of your parcel.

Orders shipped from multiple fulfilment centres

Occasionally, items in the same order are dispatched from more than one of our fulfilment centres. When this happens, your items may arrive in separate parcels, and some items may take 4–7 business days to be delivered.

Shipping Options

We offer Flat Rate Shipping on all orders, as well as Free Shipping Promotions for orders above specific value thresholds. All prices are in USD.

Please note: A signature on delivery may be required in some countries.

Shipping Rates

USA

• Standard Shipping: 3–6 days from dispatch — $7.50 USD

• Express Shipping: 1–3 days from dispatch — $13.95 USD

Australia

• Standard Shipping: 2–7 days from dispatch* — $7.50 USD

• Express Shipping: 1–4 days from dispatch* — $13.95 USD

  
  

International

• Standard Shipping: 7–12 days from dispatch — $9.95 USD

• Courier Express: 5–10 days from dispatch — $24.95 USD
  

Free Shipping Offers

Customs & Duties

All orders to the US are shipped from our US fulfilment centre.

All other countries receive their orders from our Australian fulfilment centre. Import duties and taxes may apply depending on trade agreements between your country and Australia

Please check with your local customs office for more information.

It is important to monitor the tracking status of your order.

If you haven’t received a tracking link, please log in to your account to view it.

If your parcel is delayed with Customs or your local Postal Service, please contact them directly to arrange clearance or delivery.